Your order will be carefully packaged and posted to any address in the United Kingdom at a standard cost of £4.50, regardless of how many products are ordered. This charge is clearly indicated during the credit card payment process (and on the mail order form if paying by cheque).

Most orders are dispatched within two weeks of the order being placed, however because the products are hand made we have a general policy of delivery within 30 days. If you require your goods by a certain date within this period, please contact us to see if this can be arranged.

Rest of the world - for deliveries to countries other than the United Kingdom, postage charges and delivery times will vary according to destination. We will be pleased to advise you before you place your order.

Returns policy

Damage in transit must be notified within 24 hours of receipt. If products are faulty they should be returned within 7 days of receipt and the reason(s) for returning the good(s) should be clearly stated. Freya Design will pay for the postage. Customers will be offered either replacement good(s) or credit.

In accordance with the Distance Selling Regulations, if an order is cancelled, written notice must be given to Freya Design within 7 working days of receipt of the good(s). The goods must then be returned to Freya Design, by recorded delivery, within 14 days of receipt of the good(s). The cost of postage and packing shall be borne by the customer. Refunds will be paid within 30 days of receiving the written notice of cancellation. Freya Design reserves the right not to offer refunds on items that have been designed or personalised at the customer's request.

Your statutory rights are not affected.

Copyright

Freya Design is a member of ACID (Anti Copying In Design), a hard-hitting "not for profit" trade organisation intent on stamping out intellectual property rights abuse. All intellectual property rights existing in our designs, products, text and images on this website are and will remain the property of Freya Design. Any infringement of these rights will be pursued vigorously.

General

Please note that as all our products are handmade, no two products will be identical. A website cannot convey a 100% accurate reproduction of some of the colours used on the products. Bear in mind that wood is a live material and therefore may move slightly with time.

If for some unforeseeable reason products are unavailable and your order cannot be fulfilled, you will be contacted and offered substitute products to the same value or a refund.

Freya Design can only be held liable for any loss up to the value of the good(s) purchased.

We will not be held responsible for any losses resulting from your use, or inability to use our website.

Our products are not toys and are not intended for use in play.