Postage and packing
Your order will be carefully packaged and posted to any address in the United Kingdom at a standard cost of £4.50, regardless of how many products are ordered. This charge is shown during the credit/debit card payment process (and on the mail order form if paying by cheque). Freya Design uses mainly courier and sometimes Royal Mail to deliver your parcel(s).
Orders for non-personalised products will normally be dispatched within 3 working days of the order being placed. Orders for personalised products will normally be dispatched within 10 working days of the order being placed.
Rest of the world - for deliveries to countries other than the United Kingdom, postage charges and delivery times will vary according to destination, so please contact us for a quotation before you place your order.
Damage in transit must be notified within 24 hours of receipt. If products are faulty they should be returned within 7 days of receipt and the reason(s) for returning the good(s) should be clearly stated. Freya Design will pay for the postage. Customers will be offered either replacement good(s) or credit.
In accordance with the Distance Selling Regulations, if an order is cancelled, written notice and return of the good(s) to Freya Design by recorded delivery must be carried out within 14 days of receipt of the good(s). The cost of postage and packing shall be borne by the customer. Refunds will be paid within 30 days of receiving the written notice of cancellation. Freya Design reserves the right not to offer refunds on items that have been designed or personalised at the customer's request.
Your statutory rights are not affected.
Freya Design is a member of The Giftware Association (The national trade association for the UK gift and home industry) and makes use of its 'Copywatch' intellectual property services in order to stamp out intellectual property rights abuse. All intellectual property rights existing in our designs, products, text and images on this website are and will remain the property of Freya Design. Any infringement of these rights will be pursued vigorously.
Please note that as all our products are made from solid wood, surfaces will never be perfectly smooth due to natural imperfections in the wood - unlike MDF. Also bear in mind that wood is a live material which may move slightly with time. A website cannot convey a 100% accurate reproduction of some of the colours used on the products.
If for some unforeseeable reason products are unavailable and your order cannot be fulfilled, you will be contacted and offered substitute products to the same value or a refund.
Freya Design can only be held liable for any loss up to the value of the good(s) purchased.
We will not be held responsible for any losses resulting from your use, or inability to use our website.
Our products are not toys and are not intended for use in play.